COURSE DESCRIPTION
This course provides students with a detailed hands-on experience of the Sales features and components of Microsoft Dynamics 365.
Attendees of this course will gain an in-depth understanding into the management of the Sales Pipeline in Dynamics 365, including Lead and Opportunity management, working with the Sales Order Process, the Product Catalog, Quotes, Orders and Invoices. The Sales Analysis features such as the Sales Reports, Sales Goal Management, Sales Charts and Dashboards are also presented in this course.
The course applies to both Business and Enterprise Editions of Dynamics 365 as well as Online and On-premise deployments.
LEARNING OUTCOMES
- Understand the features and tools that exist in Microsoft Dynamics 365 for SR’s and Sales Managers
- Be familiar with the stages of the Sales Order Process in Microsoft Dynamics 365
- Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365
Course Features
- Lectures 36
- Quiz 0
- Duration 12 Hours
- Skill level Intermediate
- Language English
- Students 20
- Assessments Yes
Requirements
- Before attending this course, students must have: A working knowledge of Microsoft Dynamics 365 or Microsoft Dynamics CRM OR Successful completion of the ‘Introduction to Microsoft Dynamics 365’ course
Target audiences
- This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course ‘Introduction to Microsoft Dynamics 365’.